General

Description of the tasks that the RA Helpdesk Officer performs and his responsibilities in the administration of the e-identities in the RA organization.

Qualifications

The RA Helpdesk Officer must have adequate knowledge and be suitable to maintain the organization's commitment, over time.

The RA Helpdesk Officer must have sufficient training, time, and resources set aside to carry out his assignment.

Responsibilities and Duties

The RA Helpdesk Officer is not involved in the management of the e-identities. But the RA Helpdesk Officer can view existing subscribers, key bearers, and e-identities in The Service Portal in order to give support to the subscribers.

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